Passengers ‘less satisfied with rail’s value for money’

Passengers ‘less satisfied with rail’s value for money’
April 11, 2014 Comments Off on Passengers ‘less satisfied with rail’s value for money’ General Pandora Kornfeld

Anyone who’s sick of heading to work by train and has been dreaming of working at home instead is unlikely to have their mind changed by the picture of Britain’s rail services that emerged from a recent survey. 

Watchdog Passenger Focus has warned that there continues to be too much variation between how satisfied passengers are with rail services in different parts of Britain in the wake of its latest National Rail Passenger Survey.

Though this survey, from last autumn, discovered overall satisfaction when it came to rail services to be 83 per cent, year on year there was a fall in punctuality rating, now 79 per cent against last year’s 83 per cent. This is said to reflect a fall in actual punctuality during this time.

But punctuality ratings from passengers haven’t altered much during the past half decade – they were 81 per cent in 2008, the watchdog notes.

The way operators handled things when delays occurred was given satisfaction ratings ranging from 23 to 69 across Britain.

The overall rating had dropped, now 40 when last year it was 44.

This has risen a little since 2008’s rating of 37 per cent, but the watchdog has expressed disappointment at the figure given that a lot of work has been put into supporting operators in managing and communicating better when delays occur.

It won’t surprise anyone that the value for money satisfaction rating slipped, now 45 per cent against last autumn’s 47 per cent.

But the data was collected prior to the latest fare hike news coming out – and Passenger Focus suggests these hikes are expected to have an effect on the outcome next time the survey takes place.

“There are gaps of around 20 per cent between the best and worst-performing services, and satisfaction with value for money varied from 28 to 82 per cent,” commented Passenger Focus acting chief executive, David Sidebottom.

“Although generally satisfaction has remained fairly high over the last five years, we want to see a more consistently high level of service for passengers, wherever they may be travelling to and from.”

These statistics, though, don’t have the ability to paint a full picture of the experience some commuters face.

Even if you really enjoy train travel, having to face a long trip to work every day by any form of transport can be a huge drag.

When things are running smoothly, commuting still has its downsides – whether it’s by train, on the road or by some other means.

But when things go wrong – like a delay occuring – it can suddenly become even less fun!

At the beginning of the day, when you’re in a rush, or at the end when you’re desperate for a rest at home, even a small disruption or delay can be a massive irritant.

One way to well and truly deal with the problems of commuting is to change your place of work – and of course, that doesn’t always mean having to leave your current job.

Where possible, people who want to take positive action to boot the commute could look into whether they can work remotely from their own home.

The next question is where to set up office – you’ll need somewhere that’s perfect for working, and a home garden office from The Garden Office could well prove to be just the thing.

You can choose your size and customise in other ways to create an ideal spot.

Your quality of life – not to mention productivity – could well soar once your new office is set up and you’re a remote worker – especially if you used to have a long commute.

No more extra-early starts, you’ll likely be more refreshed each day – and have extra time with the family each evening.

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